Privacy Policy

1. Introduction

Welcome to Quantromind Private Limited ("Quantromind," "we," "our," or "us"). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (quantromind.com) or engage with our services.

This policy applies to all users of our website, clients, prospective clients, job applicants, and any individual whose personal data we process. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable Indian data protection regulations.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, job title when you fill out contact forms, request quotes, or subscribe to communications.
• Project Information: Business requirements, project specifications, budget ranges, timelines, and other details shared during consultations.
• Job Applications: Resume/CV, cover letter, educational qualifications, work experience, portfolio links, and references submitted through our careers page.
• Payment Information: Billing details, GST numbers, bank account information processed through secure payment gateways (we do not store credit/debit card numbers directly).
• Communications: Content of emails, messages, and any other correspondence with us.

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referring/exit pages, scroll depth, and navigation paths.
• Cookies and Tracking: Session cookies, persistent cookies, and similar tracking technologies (see Section 7).
• Analytics Data: Data collected via Google Analytics, Google Tag Manager, and Microsoft Clarity including session recordings, heatmaps, and user behaviour patterns.

2.3 Information from Third Parties

• Business referrals and introductions from partners or clients.
• Publicly available professional information from LinkedIn or company websites.
• Payment confirmation data from payment gateway providers.

3. Lawful Basis for Processing

We process your personal data only when we have a valid legal basis:

• Consent: Where you have given explicit consent (e.g., subscribing to newsletters, submitting contact forms).
• Contractual Necessity: Where processing is necessary to perform a contract with you.
• Legitimate Interest: Where processing is necessary for our legitimate business interests.
• Legal Obligation: Where processing is required by applicable law, regulation, or court order.

4. How We Use Your Data

• To respond to inquiries and provide quotations for software development services.
• To execute and manage client projects.
• To process payments, generate invoices, and maintain financial records.
• To send project updates, delivery milestones, and service-related communications.
• To evaluate job applications and manage our recruitment process.
• To improve our website, user experience, and service quality through analytics.
• To send marketing communications (only with your explicit consent).
• To detect, prevent, and address security vulnerabilities, fraud, and technical issues.
• To comply with legal obligations and respond to lawful requests from authorities.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service Providers: Hosting providers, payment processors, email service providers, and analytics platforms.
• Professional Advisors: Lawyers, auditors, accountants, and consultants.
• Legal Authorities: Government agencies, regulatory bodies, or law enforcement when required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Retention

• Client Project Data: Retained for the duration of engagement plus 3 years after project completion.
• Contact Inquiries: Retained for up to 2 years from the date of last interaction.
• Job Applications: Retained for up to 1 year after the recruitment process concludes.
• Analytics Data: Aggregated and anonymised data may be retained indefinitely.
• Financial Records: Retained for a minimum of 8 years as required under Indian tax regulations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Google Analytics cookies for traffic understanding.
• Performance Cookies: Microsoft Clarity cookies for session replays and heatmaps.
• Functional Cookies: Cookies that remember your preferences.

See our Cookie Policy for full details.

8. Data Security

We implement appropriate technical and organisational security measures including SSL/TLS encryption, access controls, regular security audits, and secure cloud infrastructure.

9. Your Rights

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request transfer of your data in a structured format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time.
• Right to Nominate: Under the DPDP Act, 2023, nominate another individual to exercise your rights.

To exercise any of these rights, please contact our Grievance Officer (see Section 14). We will respond within 30 days.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place.

12. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date.

14. Grievance Officer & Contact